FAQ

We offer FREE standard shipping on all orders above ₹999 across India. Flat ₹79 shipping applies to orders under ₹999.

We offer a hassle-free 7-day return and exchange policy for unused items in original condition with tags and box.

Keep your pieces dry and store them in soft individual velvet pouches. Avoid direct contact with perfume, hairspray, or water.

No, guest checkout is supported. However, creating an account helps track orders and earn reward points.

Once your order is shipped, you will receive a confirmation email and SMS containing your tracking number and a direct link to track your package.

We currently ship nationwide across all major cities and pin codes in India. International shipping will be launched soon.

Simply navigate to your Account dashboard or email support@ahjin.in with your Order ID and photo within 7 days of delivery.

Yes, all our handcrafted pieces feature premium anti-tarnish protective coating and nickel-free skin safe alloys.

Our client care team is available Mon-Sat 10:00 AM - 7:00 PM IST via email support@ahjin.in or phone +91 (800) 123-4567.

Standard delivery takes 3 to 5 business days across metro cities in India. Non-metro deliveries take 5 to 7 business days.

Our courier partner will attempt delivery 3 times and contact you via call/SMS before returning the package to our warehouse.

Refunds are processed within 48 hours after returned items pass quality check, reflecting in your original account in 5-7 days.

Yes, all jewellery pieces come with a 6-month anti-tarnish quality warranty.

Orders can be modified or cancelled within 2 hours of placement or prior to dispatch by reaching out to client care.

Yes! We offer signature luxury gift packaging with custom hand-written message cards at checkout.

Absolutely. Our platform uses end-to-end 256-bit SSL encryption and PCI-DSS compliant secure payment gateways.