Returns & Refunds Policy
Your peace of mind is sacred to us. Every handcrafted piece is covered by our 7-day return guarantee.
7 Days from Delivery
Hassle-free return window for size exchanges & defect reports.
Free Doorstep Pickup
Our courier picks up the item directly from your address.
Instant 100% Refund
Refund processed to original payment mode within 3-5 business days.
TERMS & CONDITIONS GOVERNING RETURNS
1. 7-Day Return Guarantee
We offer hassle-free 7-day returns for manufacturing defects, transit damage, or ring size exchanges. Returned items must be unused, in original velvet luxury packaging with tags intact.
2. Complimentary Reverse Pickup
No need to visit a post office! Once your return request is logged, our verified courier partners (BlueDart / Delhivery) will collect the parcel directly from your doorstep in tamper-evident security bags.
3. Packaging & Condition Criteria
To qualify for a 100% refund, returned items must be unworn, undamaged, and placed in their original velvet box with authenticity cards intact. We encourage capturing an unboxing video for total peace of mind.
4. Refund Processing & Timelines
Upon arrival at our central vault, items undergo a 24-hour quality verification. Approved refunds are credited directly to your original payment method (Bank/UPI/Card) or store wallet within 3 to 5 business days.
